A popular Swansea City Centre business has been recognised for its outstanding customer care by being named the winner of the first Swansea BID Extra Mile Award.
Our quarterly Extra Mile Awards will reward business of all kinds throughout the Swansea BID area whose staff go the extra mile to keep their customers and clients happy, with the winning business chosen by the BID team based upon positive customer reviews and feedback, and the observations of the BID team itself.
Simon Kendrick, who owns The Gamers’ Emporium, in Swansea High Street, which has been operating in the city for five years, says: “I’m delighted to be the first recipient of the Swansea BID Extra Mile Award and I’m proud of all of the staff here at The Gamers’ Emporium who work hard to keep our customers happy.
“These aren’t easy times for high street businesses of any kind, and I feel very strongly that providing consistently friendly service and doing that bit extra to give customers a complete experience, beyond simply making a transaction, is one of the keys to making our high streets and City Centres resilient.
“Here at The Gamers’ Emporium we don’t just offer unique products, we also hold very frequent events and gatherings for gamers, so we have helped to create a real community, not just a customer base. It is nice to know that what we do is appreciated by those who use The Gamers’ Emporium, and I’m grateful to Swansea BID for recognising the work we put in.”
Projects Manager at Swansea BID, Amelia Rudman, said: “I’m delighted to see Simon and his team win the first Extra Mile Award and it is very well deserved. The Gamers’ Emporium is a real fixture in the Swansea City Centre landscape and a great example of the thriving, unique independent businesses we have here in Swansea City Centre.
“One of the reasons Swansea BID launched the Extra Mile Awards is that we are acutely aware of the importance accentuating the many positives to be found here in Swansea City Centre – not just around the much-talked about regeneration, but also to be found behind the doors of so many of our BID area business who work hard, day in and day out, to keep the City Centre vibrant.”
The winning businesses will receive a rosette, window sticker and website artwork so they can shout about their great customer service, and they will be profiled on the Swansea BID’s website.
To nominate a Swansea City Centre business for the next Extra Mile Award, email
[email protected] so they can be considered.