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Exciting new opportunity to join the BID team!


Engagement & Communications Manager

Key Information

Reporting To: Chief Executive

Contract: Full Time (37.5 hours per week) permanent until 31st July 2026

Salary: £29,000 Per Year

Location: Swansea City centre

Closing Date: 30th June 2023

Overview of Role

We seek an enthusiastic individual to take on an exciting and challenging Engagement & Communications role.

Working closely with the operations team and reporting to the Chief Executive, the successful candidate will lead our business engagement and maintain and develop our digital communications/marketing platforms to promote the BIDs services, products, events and activities.

You will be responsible for clearly communicating our key messages to our internal audiences through our BID brand and external audiences through our Big Heart of Swansea (BHS) brand.

The successful candidate will support colleagues to advance our brand identity and broaden awareness of the BIDs' purpose, activities, and priorities.

The successful candidate will work from the Swansea BID offices in the heart of Swansea City centre, so the ability to commute here is essential for the future.

Main Duties

  • Manage and lead business engagement plans and communications

  • Be part of the BID team's daily presence around the City centre, maximising contact with our BID area businesses

  • Responsible for sourcing, managing and delivering relevant training initiatives and events for our BID area businesses and their staff

  • Responsible for developing and delivering compelling communications initiatives

  • Work with colleagues and external partners to create and facilitate effective and consistent communications and monitor success/ROI

  • Lead on ensuring that all Swansea BID and BHS digital platforms are regularly updated, maintained and developed, continually reviewing and improving them

  • Maintain and build the organisation's digital presence and reputation, including managing a library of reusable content

  • Responsible for designing and producing and maintain communications/marketing materials, publications, bloc, invitations and advertisements

  • Using evaluation tools, create reports on the performance and engagement of BID and BHS digital platforms

  • Draft engaging copy tailored to different audiences and across multiple channels, including writing press releases and responding to media enquiries

  • Engage with BID area businesses to source content, place stories, use initiative to stimulate interest and create new media opportunities

  • Record and report on online and traditional media coverage

  • As required, lead on producing and marketing company events, webinars, podcasts, and other initiatives.

  • Additional tasks as set by the Chief Executive

Person Specification

Essential Criteria

  • Qualified to degree level and/or relevant professional experience

  • Experience in delivering communication and engagement campaigns and evaluating their success

  • Experience in monitoring and evaluating various digital platforms and recommending improvements to increase engagement.

  • Experience in communicating and engaging with businesses 1-2-1 and as a group

  • Excellent writing and editing skills emphasise developing accessible and creative copy for communications and social media activity

  • Ability to work under pressure, to tight deadlines and prioritise own workload

  • Experience in completing tasks to agreed budgets within timeframes and standards

  • Experience in using technology relevant to the work and ability to identify and select the most appropriate technology for assigned tasks

  • Excellent interpersonal skills and experience communicating effectively with various levels, external stakeholders, members and staff

  • A positive and practical approach to problem-solving

Desirable Criteria

  • Knowledge and understanding of the Business Improvement District sector

  • Welsh language skills

Application Process

Please send your CV and a cover letter saying why you would be a good fit for this exciting role and why you want it.

Closing Date

Applications should be submitted by email to by 30th June 2023. We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, please submit your application as early as possible.

If you have any queries, please email


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