This one-day course comprehensively covers the essential principles of customer service for the hospitality, leisure, travel and tourism industries. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business. This course is accredited and suited to anyone who wants to deliver great customer service.
The session covers topics such as:
• First impressions
• How to create a positive first impression
• Components of customer service
• Needs and expectations
• The power of social media
• Everyone’s a winner
• Characteristics that are required to deliver great customer service
• Attitude is everything
• Say my name
• 5 ways to help remember names
• The communication process
• 3 parts to the communication process
• Effective listeners
• Star listeners
• Lasting impressions
This course will be held at the potting shed in Founders and Co (24 Wind Street) on the 25th of April 9:15am-4:15pm.
For more information and to book visit: https://www.swanseabid.co.uk/service-page/free-principles-of-customer-service?referral=service_list_widget