Swansea’s team of City Centre Rangers proved their value, by dealing with more than 20,000 incidents in 2017, new figures show.
The Swansea Council team, part-funded by Swansea BID (Business Improvement District), deal with incidents every day ranging from enquiries from members of the public to referring anti-social behaviour to the police.
They also support City Centre events and activities, help businesses with their questions and queries, and put safety and security arrangements in place.
The new statistics show they dealt with 21,015 incidents last year.
Juliet Luporini, Chair of Swansea BID, said: “These figures for 2017 show what is being achieved by a small but dedicated team of City Centre Rangers who work closely with our other daily City Centre operations helping make Swansea a better place to shop, visit, stay, study and do business. ”
Cllr Robert Francis-Davies, Swansea Council’s Cabinet Member for Culture, Tourism and Major Projects, said: “The volume of incidents the city centre rangers dealt with last year shows the continuing need for the team.
“They’re the eyes and ears of the city centre, who not only help thousands of local people, visitors and businesses with their queries every week, but also refer incidents of anti-social behaviour to the police, and support a huge number of city centre events and activities. They’re also very often the first on the scene to help when there are trips, falls and medical emergencies in the city centre.
“Supported by Swansea BID, the rangers are part of a city centre team who work as closely as possible alongside our traders to make continual improvements to the visiting experience there.”
From 8am to 6pm, the city centre rangers patrol a zone extending from West Way and Dilwyn Street in the west over to High Street and Mansel Street in the north. Additional areas of coverage include the Parc Tawe and Quadrant shopping centres, the Maritime Quarter, Wind Street, and as far east as the River Tawe.